Return & Refund Policy

Last updated: August 4, 2026

At JINMAN, we want you to love every purchase. If for any reason you're not completely satisfied with your handbag, we offer a hassle-free 30-day return policy. Please read the details below.

1. Return Window

You may return any item within 30 days of the delivery date for a full refund of the product price. Items must be unused, in their original condition, and with all original packaging, tags, and accessories included.

2. How to Initiate a Return

To start a return, please follow these steps:

1. Email us at [email protected] with your order number and the reason for return.
2. We will respond within 24 hours with a return authorization and our return shipping address.
3. Pack the item securely in its original packaging (or equivalent) to prevent damage during transit.
4. Ship the package to the address provided. We recommend using a trackable shipping method.

3. Return Shipping Costs

• Defective or incorrect items: We cover the full return shipping cost.
• Change of mind: The customer is responsible for return shipping costs.

Original shipping costs (if any) are non-refundable. Since we offer free worldwide shipping, there is no shipping charge deducted from your refund.

4. Refund Processing

Once we receive and inspect your returned item, we will process your refund within 3-5 business days. The refund will be issued to your original payment method (PayPal). Depending on your bank, it may take an additional 3-7 days for the funds to appear in your account.

5. Exchange Policy

If you'd like to exchange an item for a different color, size, or style, please contact us within 30 days of delivery. Exchanges are subject to product availability. If the new item costs more, you'll pay the difference. If it costs less, we'll refund the difference.

6. Non-Returnable Items

The following items are not eligible for return:

• Items that have been used, worn, or altered
• Items without original packaging and tags
• Final sale or clearance items (if applicable)
• Gift cards

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund, including return shipping costs, at no expense to you.

8. Order Cancellation

You may cancel your order free of charge if it has not yet been shipped. Once an order has been shipped, it cannot be canceled and must be processed as a return. To cancel an order, email us as soon as possible at [email protected].

9. Contact Us

If you have any questions about our return policy, please contact us:

• Email: [email protected]
• Phone: +86 19180510484
• WhatsApp: +86 19180510484
• Company: Yiwu Jinman Trading Co., Ltd.